The new breakthrough tool that allows broadband service providers to deliver world-class support to their home networking subscribers.

The Affinegy Management Portal works in conjunction with Affinegy’s widely deployed InstaLAN home network management client to provide a view into the digital home previously unavailable to service provider support staff.  Through a comprehensive set of under-the-hood data gathering and telemetry, the product provides the detailed set of critical information service providers need to properly support their subscriber base.

Affinegy Management Portal features:

• Automatic registration of home network installation metrics and birth certificate
• Real-time gathering and analysis of network topology as well as configuration changes, events, alerts, errors and performance metrics for each client PC and for the router
• Flexible query and reporting tools
 
• Simple integration with current service and support toolsets
• Secure, web-browser accessible, hosted solution.  

Affinegy Management Portal Benefits:

• Simple validation of completion and quality of home network installation, facilitating workforce management and process control and improvement
• Dramatically reduced resolution times for support calls and elimination of truck rolls
• Easy, proactive download of multi-subscriber fixes and upgrades in response to wide-scale, known problems eliminates many technical issues before they become support calls
• Short learning curve – support personnel able to the use the tool the day it deployed.